• For customers in Hanoi & Ho Chi Minh, our delivery staff will install the machine and provide detailed instructions on how to use. For customers in the province area, we will send a detailed instruction link on how to start and use the machine when received.
  • Remove all packaging and stickers, except for the sticker in the container with the indication of the maximum fill line.
  • After that, check the equipment and the power cord. In case of damages, DO NOT use the machine and return it to our sales point immediately.
  • Check that the AC power source corresponds with the voltage indicated on the equipment.

Principle of operation:

SmartCara equipment operates following the process of “Drying – Crushing – Cooling” combined with “Deodorizing” for 5-7 hours. The finished product is dry and odorless organic nutrients.

SmartCara machine has 3 functions:


If there is little dispose of food waste after a meal (less than the maximum fill line inside the container), the machine can still be plugged in (do not press START or Power button). When there is enough food waste in the next meal (up to the maximum fill line inside the container), you can start the recycle process by pressing the START or Power button.

The storage function is very low in energy consumption, can be stored for up to 3 days without odor, and food waste is also partially handled during this time. Please refer to the STORAGE function by following the video link below.



  • Place food waste in a container, no higher than the recommended maximum fill line inside the container, and close the lid by turning it to The LED will light up.
  • Gently press START/STOP (for PCS-400 model) or Power button (PCS-500D model) for a few seconds to initiate the recycling process. The machine will notify that the food waste recycling process is operating and the light will come on at the first Drying cycle.
  • The food waste recycling process lasts from 5-7 hours, depending on the volume and type of waste, the light will come on at the START/STOP when complete (for PCS-400 model) or Power button (for model PCS-400) model PCS-500D).
  • When the process is complete, the machine will automatically switch to Standby.
  • Once the food waste recycling process is complete, you can use the finished product as a dry organic nutrient to fertilize your plants or store it for a long time without any odor.


SmartCara has a built-in self-cleaning function (Cleansing). Pour water up to 1/2 of the container, then close the lid and press Cleansing. The cleaning process will be complete in 1 hour. You can add orange / tangerine / grapefruit peel to deodorize and clean the filter.

It is recommended to run this self-cleaning mode at least 2-3 times a week or when needed.

Manual cleaning:

  • Remove the container out of the equipment.
  • Clean the container in warm soap water with a soft brush or sponge. Do not use metal or sharp objects, or abrasive and hard brushes for cleaning as these can damage the surface.
  • Clean the gears on the bottom of the container with a damp cloth and dry well. Place the container back into the equipment after cleaning.


  • Fill half of the container with water, do not add any detergent.
  • Close the machine lid.
  • Press the Cleansing button.
  • Self-cleaning mode starts after a beep sound. Three function buttons will light up and show a start signal. The cleaning will end in about 1 hour, at this time all the display lights are off.
  • Use the leftover water in the container to water the plants and dry the container with a soft cloth.
  • Clean the gear on the bottom of the container.

YES: vegetables, lettuce, cabbage, bread, baked, steamed and fried food, dried fruit, berries, fruit, eggs (with or without shell), poultry, thin chicken bones, all kinds of meat, coffee grounds and tealeaves/bags, fish and seafood (e.g. lobster, crab, ...), all food waste

NO: non-food (e.g. stones, metal, glass, plastic, ...), large bones (e.g. côte à l`os, cutlet, ...), cardboard and hard paper, other hard objects, live animals and insects, seeds (e.g. nectarines, peaches, avocados, mangos, plums, ...), shells of mussels, oysters, snails, etc.

CAUTION: Sift liquids from products, e.g. fruit juice, before putting them in the bucket. The drier the products, the shorter the reducing process.

It is also best to avoid as much food waste as possible that contains a lot of oil, carbohydrates and/or sugar. It is best to mix this with other types of residual waste.

The Total Power consumption of the equipment in one recycling (from 5-7 hours) is as follows:

PCS-400: average 0.7-1.0 kW (0.7 - 1 electric numbers)

PCS-500D: average 1.5-2.0 kW (1.5 - 2 electric numbers)

All equipments are integrated with a multi-point sensor to monitor the required drying time, avoiding unnecessary energy consumption. Please refer to the video of power measurement when the machine is in operation below.


No, the device makes very little noise, +/- 38 dB, which is comparable to soft whispers. This sound level is also called whisper quiet.

If the device makes a lot of noise, it is best to contact your dealer or service center.

The average food waste recycling process is about 5 to 7 hours depending on the volume and type of food waste. If the food waste is dry and has been chopped off (such as chopped vegetables, fruit peels, etc.), the recycling process will be faster.

The quantity and type of residual waste determines whether the residual waste processing time will be longer or shorter.

No, the food waste reducing process automatically goes through each phase from the moment you press the on/off button to start the reducing process. The LED illumination on the display indicates in which phase the appliance is located. Therefore you cannot press the Drying or Grinding function.

The appliance can process chicken bones and fish bones to a limited extent. Large knuckles or bones, such as côte à l`os or chop cannot be processed. These cause irreversible damage to the appliance, will block the appliance and may even destroy it completely.

No, the appliance can not process non-food (e.g. glass, metal, stones) and hard residual waste (e.g. seeds from nectarines, plums, mangos, etc.). These will cause irrevocable damage to the appliance, will block it and may even destroy it completely.

Residual waste can be added as soon as the process has already started, but this is strongly discouraged. Adding residual waste interrupts the reducing process, so that the final residue will not be 100% dried. In addition, the appliance becomes very hot during the processing, which can pose a risk of burns.

You can turn off the unit when it is (partially) filled. In that case, however, the contents will gradually decompose and an odour will spread. This action is strongly discouraged.

The lid must remain closed during processing. When you open the lid, the processing will be interrupted and you will have to start it again manually, so that the final residue will not be 100% dried. In addition, the appliance becomes very hot during the processing, which can cause a risk of burns.

During the Recycling process, after the food waste has been dried and grinded, the machine will move on to the “Cooling” stage. During this phase, the machine consumes little power, but remains warm until finished product has cooled down completely. Do not open the lid under any circumstances because it may cause the risk of burns.

The self-cleansing function can be started any number of times.

To use the self- cleansing function, it is best to fill the container half way with water, without detergents or vinegar. During self- cleansing, the device reaches a temperature of more than 100°C, so it starts to vapour and evaporate. If there is too little water in the bucket, it may boil dry and the self- cleansing will not run properly.

The end result is a dry odorless residue, you can add to the soil to increase nutrients to help the Plant grow better or store it for a long time and use it later.

No, the end result depends on the type of residual waste. Fish or cooked vegetables will be processed into a dry, fine and powdery matter, while uncooked vegetables will rather be processed into a breakfast cereal-like matter. Cake, rice and starchy residual waste will result in a thicker, crumbly matter.

Attention: Drain aqueous, sugary substances, e.g. fruit, into a sieve as much as possible before putting them in the bucket. The drier the substances, the shorter the reducing process and the finer the residue.

The processing process takes place at a high temperature, after the end of the process the end result can still feel warm to the touch. Even after the cooling phase, the residue can still feel warm to the touch.

Open the lid and press the self- cleansing button together with the on/off button for ± 5 seconds. Both buttons will blink. Then press the self- cleansing button until you hear the desired language, confirm with the on/off button.

The audio guidance function verbally indicates the stage of the processing and any abnormalities. This function is always activated by default when the device is purchased.

Follow the steps below to disable the audio guidance function:

  • Open the lid and press the self-cleaning button for ± 5 seconds. The deactivation of the function is confirmed verbally: "Voice assistance deactivated". Attention: If the audio guidance function is deactivated, any abnormalities will still be announced verbally.
  • Repeat this step to reactivate this function.

CAUTION! Even if you deactivate the voice assistance, the appliance will always verbally communicate an error code.

SmartCara Platinum PCS350 does not use a bacterial culture.
It dries, grinds and cools without the addition of any substance.

To turn off the appliance by hand when not in use it suffices to press the on/off button  on the display for ± 7 seconds. Two beeps will sound and the LED light goes out. To activate the appliance it suffices to push the on/off button shortly. The LED light will burn.

When the container contains food waste, as the machine is plugged in and the lid is locked, it will be in Storage mode (do not press the START or Power button). As a result, food waste will not be rotten and still be partially handled. Additional food waste can be added to the container while in Storage mode.

NOTE: If you only leave the fruit waste in Storage for a few days, it will become caramelized and dry, causing the motor shaft to clog during processing.