Remove all packaging and stickers, except for the sticker in the container with the indication of the maximum filling line. Then check the appliance and the power cord on possible damages. In case of a damage do NOT use the appliance and return it to your sales point immediately. Check if the AC power corresponds with the voltage indicated on the appliance. Use SmartCara Platinum PCS350 only with 230 Volt  alternating current (AC). Prepare the appliance for use: SmartCara Platinum PCS350
  • Open the filter cover at the back of the appliance.
  • Remove the protective film on the active carbon filters
  • Place the airflow covers on the filters. These can be found in a small bag in the container.
  • Close the filter cover. Do this while exercising light pressure on the locations indicated by the arrows.
  • Remove the container by lifting it with the grip out of the appliance and remove the yellow sticker at the bottom. Place the container back into the appliance with the three nuts in the provided space and push down the grip. Make sure the sprocket at the bottom of the container fits correctly in the appliance. Is this not the case, then lift the container back up and place it back gently.
Did you prepare the appliance for use?
  • Yes, then you can continue.
  • No, then check the abovementioned FAQ again How to prepare  the appliance for use?
Fill the appliance and start the food waste reducing process:
  • SmartCara Platinum PCS350: Unlock the appliance by turning the lid counterclockwise to the position  and lift the lid.
  • SmartCara Platinum PCS350: Fill the container no higher than the maximum filling line at the inside of the container with organic waste and close the appliance by turning the lid clockwise to position  . The LED burns static again.
  • Press the on/off button shortly  to start the food waste reducing process. The appliance indicates that the mulching process is starting. Starting food waste reducing.
  • The food waste reducing process takes about 3 to 5 hours, depending on the amount and the type of waste. The LED light on the display indicates the phase the appliance is in.
  • When the food waste reducing process ends, the appliance will automatically go in standby mode.
  • The dry residue can now be used for furtilizing the plants or to keep it odourless in the green container or other location.
  • SmartCara Platinum PCS350 container has a volume of 2 liter. Never fill the container above the maximum filling line.
  • This is sufficient volume for a small family.
CAUTION: Never fill the appliance above the maximum filling line. This can damage the appliance irrevocable or even break it.

First of all systematically use the self-cleansing function of the appliance. To thoroughly clean the container manual cleansing or using the dishwasher is appropriate.

The container can be cleaned in a dishwasher even though the appliance has a self- cleansing function.

Manual cleaning:

  • Remove the container by lifting it with the handle out of the appliance.
  • Clean the container in hot soap water and with a soft brush or sponge. Never use metal or sharp objects, or abrasive and hard brushes for cleaning as these can damage the surface.
  • Clean the sprocket on the bottom of the container with a damp cloth and dry well. Make sure that it is completely dry to avoid any odours of heated residues or dirt. Then place the container back into the appliance.

Cleaning in the dishwasher:

  • Remove the container from the appliance by lifting it with the grip.
  • Place the container in the dishwasher. Don`t use aggressive detergents to extend the lifespan of the coating as long as possible.
  • Make sure that the container is completely dry before placing it back in the appliance. Certainly the sprocket on the underside of the container must be bone dry to prevent damages to the appliance. 


  • Fill the container half way with water, without adding detergents or vinegar.
  • Lock the appliance to postition  .
  • Press the self- cleansing button.
  • The automatic cleansing starts after a beeping signal. The three function buttons come on and the message Starting container cleansing ressonates. The fan keeps turning until the appliance is turned off with on/ off switch by hand.
  • Remove the dirty water and clean the container with a soft dry cloth.
  • The sprocket on the bottom of the container should be cleaned with a damp cloth and then dried thoroughly to avoid any odours of heated residues or dirt.
  • Place the container back into the appliance.

YES: vegetables, lettuce, cabbage, bread, baked, steamed and fried food, dried fruit, berries, fruit, eggs (with or without shell), poultry, thin chicken bones, all kinds of meat, coffee grounds and tealeaves/bags, fish and seafood (e.g. lobster, crab, ...), all food waste

NO: non-food (e.g. stones, metal, glass, plastic, ...), large bones (e.g. côte à l`os, cutlet, ...), cardboard and hard paper, other hard objects, live animals and insects, seeds (e.g. nectarines, peaches, avocados, mangos, plums, ...), shells of mussels, oysters, snails, etc.

CAUTION: Sift liquids from products, e.g. fruit juice, before putting them in the bucket. The drier the products, the shorter the reducing process.

It is also best to avoid as much food waste as possible that contains a lot of oil, carbohydrates and/or sugar. It is best to mix this with other types of residual waste.

When the appliance is used 2 to 3 times a week on average (+/- 15 times a month), the energy consumption is +/- 15 kW (SmartCara Platinum PCS350)  per month, comparable to the consumption of a washing machine A++ (+/- 200 cycles/year).

The built-in multisensor monitors the drying time needed to avoid unnecessary energy consumption. The consistent use of the storage function can also save you many cycles.

No, the device makes very little noise, +/- 38 dB, which is comparable to soft whispers. This sound level is also called whisper quiet.

If the device makes a lot of noise, it is best to contact your dealer or service center.

The average residual waste processing time is approx. 3 to 5 hours, depending on the quantity and type of residual waste.

The quantity and type of residual waste determines whether the residual waste processing time will be longer or shorter.

No, the food waste reducing process automatically goes through each phase from the moment you press the on/off button to start the reducing process. The LED illumination on the display indicates in which phase the appliance is located. Therefore you cannot press the Drying or Grinding function.

The appliance can process chicken bones and fish bones to a limited extent. Large knuckles or bones, such as côte à l`os or chop cannot be processed. These cause irreversible damage to the appliance, will block the appliance and may even destroy it completely.

No, the appliance can not process non-food (e.g. glass, metal, stones) and hard residual waste (e.g. seeds from nectarines, plums, mangos, etc.). These will cause irrevocable damage to the appliance, will block it and may even destroy it completely.

Residual waste can be added as soon as the process has already started, but this is strongly discouraged. Adding residual waste interrupts the reducing process, so that the final residue will not be 100% dried. In addition, the appliance becomes very hot during the processing, which can pose a risk of burns.

You can turn off the unit when it is (partially) filled. In that case, however, the contents will gradually decompose and an odour will spread. This action is strongly discouraged.

The lid must remain closed during processing. When you open the lid, the processing will be interrupted and you will have to start it again manually, so that the final residue will not be 100% dried. In addition, the appliance becomes very hot during the processing, which can cause a risk of burns.

After the food waste has been dried and ground, the appliance starts `Cooling'. During this phase, the appliance consumes little power, but remains very warm until the matter has cooled down completely. Under no circumstances should the lid be opened during this phase. This poses a risk of burns.

The self-cleansing function can be started any number of times.

To use the self- cleansing function, it is best to fill the container half way with water, without detergents or vinegar. During self- cleansing, the device reaches a temperature of more than 100°C, so it starts to vapour and evaporate. If there is too little water in the bucket, it may boil dry and the self- cleansing will not run properly.

The end result is a dry odorless residue that you can store in the green box or other.

No, the end result depends on the type of residual waste. Fish or cooked vegetables will be processed into a dry, fine and powdery matter, while uncooked vegetables will rather be processed into a breakfast cereal-like matter. Cake, rice and starchy residual waste will result in a thicker, crumbly matter.

Attention: Drain aqueous, sugary substances, e.g. fruit, into a sieve as much as possible before putting them in the bucket. The drier the substances, the shorter the reducing process and the finer the residue.

The processing process takes place at a high temperature, after the end of the process the end result can still feel warm to the touch. Even after the cooling phase, the residue can still feel warm to the touch.

Open the lid and press the self- cleansing button together with the on/off button for ± 5 seconds. Both buttons will blink. Then press the self- cleansing button until you hear the desired language, confirm with the on/off button.

The audio guidance function verbally indicates the stage of the processing and any abnormalities. This function is always activated by default when the device is purchased.

Follow the steps below to disable the audio guidance function:

  • Open the lid and press the self-cleaning button for ± 5 seconds. The deactivation of the function is confirmed verbally: "Voice assistance deactivated". Attention: If the audio guidance function is deactivated, any abnormalities will still be announced verbally.
  • Repeat this step to reactivate this function.

CAUTION! Even if you deactivate the voice assistance, the appliance will always verbally communicate an error code.

SmartCara Platinum PCS350 does not use a bacterial culture.
It dries, grinds and cools without the addition of any substance.

To turn off the appliance by hand when not in use it suffices to press the on/off button  on the display for ± 7 seconds. Two beeps will sound and the LED light goes out. To activate the appliance it suffices to push the on/off button shortly. The LED light will burn.

When the bucket is (partially) filled with residual waste, and the unit is turned on and locked (but not in operation), the unit automatically enters the storage mode. As a result, the residual waste does not rot, but is already partially reduced so that it can be refilled for processing afterwards. This saves energy.
The appliance is switched on as soon as the power cord is plugged in.

The appliance is locked when it is put in the lock position (for SmartCara Platinum PCS350 by turning the lid).

PLEASE NOTE: If you place only fruit and leave it in the storage mode for several days, the fruit will caramelize and the rotor may jam during processing!