The filter cover at the back of the appliance can be disassembled by gently pressing the cover at the top of the lid and then pulling out the lid.

The filter replacement period differs for each model according to the manufacturer, ranging from 2-5 months. However, the time it takes to replace the filter depends on:

1/ The type of food waste and its amount of odors.

2/ The frequency of the use of the machine.

If the food waste that needs to be recycled has odors and that you use the machine continuously, the replacement time for the filter will be shorter. In addition, when the filter is no longer able to eliminate odors completely, whether you choose to replace or not replace the filter, it will not affect the operation of the machine. However, it will cause a slight odor affecting your living atmosphere.

The main function of the filter is Deodorizing during the recycling process, so when the filter reaches the end of its life, you will notice a slight sour smell emitted when the machine is in operation. From that point on, the filter is no longer in good condition and should be replaced. You can purchase filters via Hotline 0782.118.226

Instructions on filter replacement:

  • Open the filter cover on the top (PCS-400 model) or rear filter cover (PCS-500D model) and remove the old filter in use.
  • Remove the protective plastic film of the new filter.
  • Place the new filter in the correct direction and reattach the filter air vent lid (for model PCS-500D).
  • Close the filter cover.

Please contact with us at and send back to us those used/saturated filters for us to send to Trash Recycling Center.

If the filters are kept in a non-humid environment with the stickers on both sides or with wrapped film, they can be kept for at least 2 years.
If the sticker(s) or film has been removed, the shelf life of the filter(s) can no longer be guaranteed.

There are three types of carbon in the filters to filter the odour of the food waste.

If you only place fruit and leave it in storage for several days, the fruit will caramelize and the rotor may get stuck during the process! You can prevent this by putting a mixture of different kinds of products in SmartCara Platinum PCS350, especially fruit waste, vegetable waste, fish, meat, chicken, food waste,...

Put very hot water in the bucket and leave to soak for a few hours, so that the cake comes loose and you can remove it systematically; if necessary, repeat the procedure several times until the whole cake has been removed.

  • The warranty period is 18 months. The warranty only applies on presentation of a valid proof of purchase and if the product has been used correctly. Normal wear and tear (e.g. on the bucket) is not covered by the warranty.
  • Your warranty starts on the day of purchase. The warranty lasts 18 months.

Determination of warranty:

  • The warranty covers every repair and/or replacement free of charge of the parts recognized defective by our after-sales service if the damage is due to faulty design, material or construction. The warranty does not cover damage or normal wear of the components.
  • The warranty is only valid for the original user with original purchase invoice.
  • The transport costs are at the expense of the purchaser.  
  • The warranty cannot be invoked for normal wear, such as scratches and damages to the container.

The warranty expires automatically in the following cases:

  • Incorrect connection, e.g. electric voltages.
  • Abnormal or professional use or misuse handling
  • Lack of care and cleaning
  • Modifications or repairs made to the appliance by persons not authorized by us as a manufacturer.
  • When reference numbers have been altered, or been removed.
  • When not respecting the instructions in the user instructions.