The filter cover at the back of the appliance can be disassembled by gently pressing the cover at the top of the lid and then pulling out the lid.

It is best to clean the filter cover with a wet cloth and dry thoroughly with a dry cloth.

The active carbon filters last 4 to 6 months on average. This depends on how often you actually use the device and what you incorporate in the device. After that, the filters need to be replaced. Also when a vinegar smell is detected, the filters need to be replaced. You can also purchase filters at

When the filters are saturated, the appliance produces a  vinegar smell. From that moment on, the filters can no longer work properly and should be replaced as soon as possible. To avoid full saturation of the filters, it is best to replace them every 4 to 6 months.

SmartCara Platinum PCS350
Both filters must be replaced at the same time. This is done as follows:

  • Open the filter cover at the back of the appliance.
  • Remove the protective film of both new filters.
  • Lift the airflow covers and remove the old filters from their holders by turning counterclockwise. Insert the new filters by turning clockwise.
  • Put te airflow covers back on the filters.
  • Close the filter cover by using the clip.

Please contact with us at and send back to us those used/saturated filters for us to send to Trash Recycling Center.

If the filters are kept in a non-humid environment with the stickers on both sides or with wrapped film, they can be kept for at least 2 years.
If the sticker(s) or film has been removed, the shelf life of the filter(s) can no longer be guaranteed.

There are three types of carbon in the filters to filter the odour of the food waste.

If you only place fruit and leave it in storage for several days, the fruit will caramelize and the rotor may get stuck during the process! You can prevent this by putting a mixture of different kinds of products in SmartCara Platinum PCS350, especially fruit waste, vegetable waste, fish, meat, chicken, food waste,...

Put very hot water in the bucket and leave to soak for a few hours, so that the cake comes loose and you can remove it systematically; if necessary, repeat the procedure several times until the whole cake has been removed.

  • The warranty period is 18 months. The warranty only applies on presentation of a valid proof of purchase and if the product has been used correctly. Normal wear and tear (e.g. on the bucket) is not covered by the warranty.
  • Your warranty starts on the day of purchase. The warranty lasts 18 months.

Determination of warranty:

  • The warranty covers every repair and/or replacement free of charge of the parts recognized defective by our after-sales service if the damage is due to faulty design, material or construction. The warranty does not cover damage or normal wear of the components.
  • The warranty is only valid for the original user with original purchase invoice.
  • The transport costs are at the expense of the purchaser.  
  • The warranty cannot be invoked for normal wear, such as scratches and damages to the container.

The warranty expires automatically in the following cases:

  • Incorrect connection, e.g. electric voltages.
  • Abnormal or professional use or misuse handling
  • Lack of care and cleaning
  • Modifications or repairs made to the appliance by persons not authorized by us as a manufacturer.
  • When reference numbers have been altered, or been removed.
  • When not respecting the instructions in the user instructions.