After a period of use the inside of the container can start showing scratches or damages, or even disappear. This is normal wear and it doesn`t affect the operation of the appliance. If required the container can be sold separately via https://smartcaravietnam.com
Normal wear, including f.e. scratches and damages to the container, can not invoke warranty.
When water leaks out of the enclosure, the error message Remove the water under the filter and the water must be removed. Follow these steps:
Check the User Manual for some common errors.
When the filters are saturated, or when the filters are not placed correctly, the unit produces a (vinegar) smell. From that moment on, the filters can no longer work properly and should be replaced as soon as possible. To avoid complete saturation of the filters, it is best to replace them every 4 to 6 months. You can also purchase filters on https://smartcaravietnam.com
Try to remove the blockage under the knife carefully. If this is difficult, fill the container with hot water and leave to soak for a while.
When the unit is used for the first time, it may emit a slight factory odour. This is normal. The smell is only temporary and will disappear soon.
The activated carbon filter(s) ensure that no odours are released during the processing process. When the filter(s) are saturated, the appliance produces a (vinegar) smell. From that moment on, the filters can no longer work properly and should be replaced as soon as possible.
You can send us an e-mail at the address email@example.com or contact us at our Customers Service at +84 782 118 226
SmartCara Platinum PCS350