After a period of use the inside of the container can start showing scratches or damages, or even disappear. This is normal wear and it doesn`t affect the operation of the appliance. If required the container can be sold separately via

Normal wear, including f.e. scratches and damages to the container, can not invoke warranty.

When water leaks out of the enclosure, the error message Remove the water under the filter and the water must be removed. Follow these steps:

  • Open the filter cover at the back of the appliance.
  • Remove the airflow cover and the active carbon filters. Verwijder de luchtgeleidingskappen en de actieve koolstoffilters.
  • Remove excess water under the active carbon filters by using the provided dropper.
  • Use a dry cloth to soak up the remaining water.
  • Close the filter cover.

  • In case of an error message, the audio guidance function will display this message verbally, even if you have selected Mute. If you were not near the appliance and did not hear the error message, the combination of flashing LEDs will show that a problem was detected and you can have the unit repeat the message. To do so, briefly press the on/off button .
  • Check the User Manual for some common errors.

When the filters are saturated, or when the filters are not placed correctly, the unit produces a (vinegar) smell. From that moment on, the filters can no longer work properly and should be replaced as soon as possible. To avoid complete saturation of the filters, it is best to replace them every 4 to 6 months. You can also purchase filters on

Try to  remove the blockage under the knife carefully. If this is difficult, fill the container with hot water and leave to soak for a while.

When the unit is used for the first time, it may emit a slight factory odour. This is normal. The smell is only temporary and will disappear soon.
The activated carbon filter(s) ensure that no odours are released during the processing process. When the filter(s) are saturated, the appliance produces a (vinegar) smell. From that moment on, the filters can no longer work properly and should be replaced as soon as possible.

You can send us an e-mail at the address or contact us at our Customers Service at +84 782 118 226

SmartCara Platinum PCS350

  • Measurements: 27 x 31 x 35 cm
  • Weight: 9 kg
  • Power: 500 Watt (only during the heating process)
  • Noise level: ± 38 dB
  • Volume: 2 l
  • Container: robust with non-stick coating
  • Filter: 2x triple complex activated carbon filter
  • Motor: BLDC DC motor