90% Food waste reduction

SmartCara is an appliance that dries and grinds organical waste without odour and without noise. In a few hours all of your peels, residues and leftovers are nothing more than dry odourless material which can be used as fertilizer for plants or can be stored indefinitely. Discover more features below.


No maggots – No fruit flies

No more fruit flies and maggots thanks to the unique reducing process.

No odour

No odour, thanks to state of the art filter technology.

No noise

No noise: ≤ 40dB (as quiet as a whisper)

Eco-friendly result

Eco-friendly result: odorless residue to stock.


Self-cleansing function with added water.


Robust high-quality diecast aluminium container.

Audio guidance

Verbal indication of progress and error codes.

Easy to use

Indoor use only !

Step 01

Fill the container with food waste

Add food waste as long as the appliance is in standby mode. Fill no higher than the maximum filling. By locking the lid, it goes into storage mode. The appliance will be already slowly reducing the waste. It remains free of maggots and fruit flies. Advantage: more food waste can be processed during one drying cycle (energy-friendly)…

Step 01

Step 02

Container full? Push start!

Start the reducing process by 1 push on the power button. 3 Phases : Drying > Grinding > Cooling The waste processing time is approx. 3 to 5 hours.

Step 02

Step 03

Ready ! Store the residue.

The reducing process has finished. Store the odourless residue.

Step 03


SmartCara Platinum PCS_350

18,999,000 VND

SmartCara PCS-400

24,499,000 VND

SmartCara Innovation PCS-500D

36,999,000 VND

Filter set for SmartCara Platinum


Container for SmartCara Platinum



Living Green is easier. Why not?

With the need for installment payment to reduce financial pressure of most customers, ECO Vietnam will now support the form of installment payment by Credit card through the mPOS transaction portal.


  • No need to review any documents or need any complicated paperwork, the procedure is quick and simple.
    Customers only need to have a credit card of one of 32 affiliated banks.
  • Flexible installment period 3-6-9-12 months for all products with a value of 3,000,000 VND or more. (After deducting other promotions)

Corporate Social Responsibility

Making sustainable living commonplace for 96 million Vietnamese people

Trash for Tree (TfT)

We have a vision of a world more connected to nature. That’s why we have partnered with Ho Chi Minh City Association of Nature and Environment (HANE) to support and plant 5 trees for “For Greener Islands”  for every product we sell. Be a part of this next chapter with us.


Trees Planted to Date.
We’re planting 15,000 trees by end 2022 to contribute our small part in the big plan of planting 1 billion trees for “For a Green Vietnam” project, which is led by Prime Minister Nguyen Xuan Phuc.

Clean-up Vietnam

At SmartCara Vietnam, for each product sold, a small portion of revenue will be deducted and contributed to the fund for the community to send to XANH Vietnam for “Clean-up Vietnam” projects, representing our contribution and commitment to Mother Earth.

VND Donated to Date.
We’re donating 150,000,000 by 2022.

Frequently Asked Questions


Step 1: Choose and buy products

Customers can order directly via hotline / fan-page / website / buy directly at SmartCara's partner showrooms.

Customers notify participating in the installment program with the counselor for specific instructions.

Step 2: Confirm the order (in case the customer buys online)

ECO Vietnam’s staff will call to confirm the order and check delivery information with customers.

Step 3: Receive product and make payment

Customers receive products & check products – Make payment with credit cards via mPOS transaction portal.

– Customer's transaction will be converted from 7-10 days, customers do not need to do anything else, except for some exceptions as follows:

  • Citibank: cardholders text “0” to 6058, receive the link and fill in the online form
  • VIB: Cardholders contact the bank's hotline “18008180” 3-5 days after the transaction date, 2 days before the statement date. When calling, it is necessary to clearly state "Installment transaction via" for conversion support
  • Maritime Bank: Cardholders contact the bank's switchboard 1800599999 and press 3 after 3-5 days from the transaction date, 2 days before the statement date. When calling, it is necessary to clearly state "Installment transaction via" for conversion support

Installment via credit card is a form of customers buying and paying with credit cards via card-accepting devices mPOS. After successful purchase, the amount the cardholder has to pay to the bank is divided monthly according to the term from 3 months to 1 year.

mPOS (an acronym for Mobile Point of Sale) is a type of card payment acceptance machine, allowing the merchant to use a Smartphone and an accompanying payment device to accept the card and proceed payment for goods and services for customers 

mPOS's 0% interest installment solution will help solve financial problem when customers decide to buy high-value products.

In addition, the registration procedure is also very simple, the application review time is fast, so you do not have to wait long, and at the same time do not have to pay any monthly fees.

Comparison mPOS Finance Companies
Paid in advance request 0 VND 30% value of the product
Installment term Optional (3, 6, 9 or 12 months) 12 months
Required documents and procedures Credit Card Identity card + household registration book + electricity bill

You need a credit card with a VISA or MASTER CARD to make installment payments.

ECO Vietnam applies the direct installment program via mPOS in Hanoi and Ho Chi Minh City.

Other provinces and cities will be instructed to pay online by entering credit card information via the link.

No time waste for reviewing documents. The procedure is quick and simple when you have a VISA and MASTER credit card.

Customer does not have to pay interest for the installment program, however, Customer will need to pay an additional CONVERT PAYMENT FEE. Installment conversion fee ranges from: 2% -8.9% depending on the bank and the term (3-6-9-12 months) that the customer chooses to pay in installments.

Please contact us for more details on the specific installment conversion fee.

Installment program is applicable for terms: 3 Months, 6 Months, 9 Months and 12 Months.

Remove all packaging and stickers, except for the sticker in the container with the indication of the maximum filling line. Then check the appliance and the power cord on possible damages. In case of a damage do NOT use the appliance and return it to your sales point immediately. Check if the AC power corresponds with the voltage indicated on the appliance. Use SmartCara Platinum PCS350 only with 230 Volt  alternating current (AC). Prepare the appliance for use: SmartCara Platinum PCS350
  • Open the filter cover at the back of the appliance.
  • Remove the protective film on the active carbon filters
  • Place the airflow covers on the filters. These can be found in a small bag in the container.
  • Close the filter cover. Do this while exercising light pressure on the locations indicated by the arrows.
  • Remove the container by lifting it with the grip out of the appliance and remove the yellow sticker at the bottom. Place the container back into the appliance with the three nuts in the provided space and push down the grip. Make sure the sprocket at the bottom of the container fits correctly in the appliance. Is this not the case, then lift the container back up and place it back gently.
Did you prepare the appliance for use?
  • Yes, then you can continue.
  • No, then check the abovementioned FAQ again How to prepare  the appliance for use?
Fill the appliance and start the food waste reducing process:
  • SmartCara Platinum PCS350: Unlock the appliance by turning the lid counterclockwise to the position  and lift the lid.
  • SmartCara Platinum PCS350: Fill the container no higher than the maximum filling line at the inside of the container with organic waste and close the appliance by turning the lid clockwise to position  . The LED burns static again.
  • Press the on/off button shortly  to start the food waste reducing process. The appliance indicates that the mulching process is starting. Starting food waste reducing.
  • The food waste reducing process takes about 3 to 5 hours, depending on the amount and the type of waste. The LED light on the display indicates the phase the appliance is in.
  • When the food waste reducing process ends, the appliance will automatically go in standby mode.
  • The dry residue can now be used for furtilizing the plants or to keep it odourless in the green container or other location.
  • SmartCara Platinum PCS350 container has a volume of 2 liter. Never fill the container above the maximum filling line.
  • This is sufficient volume for a small family.
CAUTION: Never fill the appliance above the maximum filling line. This can damage the appliance irrevocable or even break it.

First of all systematically use the self-cleansing function of the appliance. To thoroughly clean the container manual cleansing or using the dishwasher is appropriate.

The container can be cleaned in a dishwasher even though the appliance has a self- cleansing function.

Manual cleaning:

  • Remove the container by lifting it with the handle out of the appliance.
  • Clean the container in hot soap water and with a soft brush or sponge. Never use metal or sharp objects, or abrasive and hard brushes for cleaning as these can damage the surface.
  • Clean the sprocket on the bottom of the container with a damp cloth and dry well. Make sure that it is completely dry to avoid any odours of heated residues or dirt. Then place the container back into the appliance.

Cleaning in the dishwasher:

  • Remove the container from the appliance by lifting it with the grip.
  • Place the container in the dishwasher. Don`t use aggressive detergents to extend the lifespan of the coating as long as possible.
  • Make sure that the container is completely dry before placing it back in the appliance. Certainly the sprocket on the underside of the container must be bone dry to prevent damages to the appliance. 


  • Fill the container half way with water, without adding detergents or vinegar.
  • Lock the appliance to postition  .
  • Press the self- cleansing button.
  • The automatic cleansing starts after a beeping signal. The three function buttons come on and the message Starting container cleansing ressonates. The fan keeps turning until the appliance is turned off with on/ off switch by hand.
  • Remove the dirty water and clean the container with a soft dry cloth.
  • The sprocket on the bottom of the container should be cleaned with a damp cloth and then dried thoroughly to avoid any odours of heated residues or dirt.
  • Place the container back into the appliance.

YES: vegetables, lettuce, cabbage, bread, baked, steamed and fried food, dried fruit, berries, fruit, eggs (with or without shell), poultry, thin chicken bones, all kinds of meat, coffee grounds and tealeaves/bags, fish and seafood (e.g. lobster, crab, ...), all food waste

NO: non-food (e.g. stones, metal, glass, plastic, ...), large bones (e.g. côte à l`os, cutlet, ...), cardboard and hard paper, other hard objects, live animals and insects, seeds (e.g. nectarines, peaches, avocados, mangos, plums, ...), shells of mussels, oysters, snails, etc.

CAUTION: Sift liquids from products, e.g. fruit juice, before putting them in the bucket. The drier the products, the shorter the reducing process.

It is also best to avoid as much food waste as possible that contains a lot of oil, carbohydrates and/or sugar. It is best to mix this with other types of residual waste.

When the appliance is used 2 to 3 times a week on average (+/- 15 times a month), the energy consumption is +/- 15 kW (SmartCara Platinum PCS350)  per month, comparable to the consumption of a washing machine A++ (+/- 200 cycles/year).

The built-in multisensor monitors the drying time needed to avoid unnecessary energy consumption. The consistent use of the storage function can also save you many cycles.

No, the device makes very little noise, +/- 38 dB, which is comparable to soft whispers. This sound level is also called whisper quiet.

If the device makes a lot of noise, it is best to contact your dealer or service center.

The average residual waste processing time is approx. 3 to 5 hours, depending on the quantity and type of residual waste.

The quantity and type of residual waste determines whether the residual waste processing time will be longer or shorter.

No, the food waste reducing process automatically goes through each phase from the moment you press the on/off button to start the reducing process. The LED illumination on the display indicates in which phase the appliance is located. Therefore you cannot press the Drying or Grinding function.

The appliance can process chicken bones and fish bones to a limited extent. Large knuckles or bones, such as côte à l`os or chop cannot be processed. These cause irreversible damage to the appliance, will block the appliance and may even destroy it completely.

No, the appliance can not process non-food (e.g. glass, metal, stones) and hard residual waste (e.g. seeds from nectarines, plums, mangos, etc.). These will cause irrevocable damage to the appliance, will block it and may even destroy it completely.

Residual waste can be added as soon as the process has already started, but this is strongly discouraged. Adding residual waste interrupts the reducing process, so that the final residue will not be 100% dried. In addition, the appliance becomes very hot during the processing, which can pose a risk of burns.

You can turn off the unit when it is (partially) filled. In that case, however, the contents will gradually decompose and an odour will spread. This action is strongly discouraged.

The lid must remain closed during processing. When you open the lid, the processing will be interrupted and you will have to start it again manually, so that the final residue will not be 100% dried. In addition, the appliance becomes very hot during the processing, which can cause a risk of burns.

After the food waste has been dried and ground, the appliance starts `Cooling'. During this phase, the appliance consumes little power, but remains very warm until the matter has cooled down completely. Under no circumstances should the lid be opened during this phase. This poses a risk of burns.

The self-cleansing function can be started any number of times.

To use the self- cleansing function, it is best to fill the container half way with water, without detergents or vinegar. During self- cleansing, the device reaches a temperature of more than 100°C, so it starts to vapour and evaporate. If there is too little water in the bucket, it may boil dry and the self- cleansing will not run properly.

The end result is a dry odorless residue that you can store in the green box or other.

No, the end result depends on the type of residual waste. Fish or cooked vegetables will be processed into a dry, fine and powdery matter, while uncooked vegetables will rather be processed into a breakfast cereal-like matter. Cake, rice and starchy residual waste will result in a thicker, crumbly matter.

Attention: Drain aqueous, sugary substances, e.g. fruit, into a sieve as much as possible before putting them in the bucket. The drier the substances, the shorter the reducing process and the finer the residue.

The processing process takes place at a high temperature, after the end of the process the end result can still feel warm to the touch. Even after the cooling phase, the residue can still feel warm to the touch.

Open the lid and press the self- cleansing button together with the on/off button for ± 5 seconds. Both buttons will blink. Then press the self- cleansing button until you hear the desired language, confirm with the on/off button.

The audio guidance function verbally indicates the stage of the processing and any abnormalities. This function is always activated by default when the device is purchased.

Follow the steps below to disable the audio guidance function:

  • Open the lid and press the self-cleaning button for ± 5 seconds. The deactivation of the function is confirmed verbally: "Voice assistance deactivated". Attention: If the audio guidance function is deactivated, any abnormalities will still be announced verbally.
  • Repeat this step to reactivate this function.

CAUTION! Even if you deactivate the voice assistance, the appliance will always verbally communicate an error code.

SmartCara Platinum PCS350 does not use a bacterial culture.
It dries, grinds and cools without the addition of any substance.

To turn off the appliance by hand when not in use it suffices to press the on/off button  on the display for ± 7 seconds. Two beeps will sound and the LED light goes out. To activate the appliance it suffices to push the on/off button shortly. The LED light will burn.

When the bucket is (partially) filled with residual waste, and the unit is turned on and locked (but not in operation), the unit automatically enters the storage mode. As a result, the residual waste does not rot, but is already partially reduced so that it can be refilled for processing afterwards. This saves energy.
The appliance is switched on as soon as the power cord is plugged in.

The appliance is locked when it is put in the lock position (for SmartCara Platinum PCS350 by turning the lid).

PLEASE NOTE: If you place only fruit and leave it in the storage mode for several days, the fruit will caramelize and the rotor may jam during processing!

The filter cover at the back of the appliance can be disassembled by gently pressing the cover at the top of the lid and then pulling out the lid.

It is best to clean the filter cover with a wet cloth and dry thoroughly with a dry cloth.

The active carbon filters last 4 to 6 months on average. This depends on how often you actually use the device and what you incorporate in the device. After that, the filters need to be replaced. Also when a vinegar smell is detected, the filters need to be replaced. You can also purchase filters at

When the filters are saturated, the appliance produces a  vinegar smell. From that moment on, the filters can no longer work properly and should be replaced as soon as possible. To avoid full saturation of the filters, it is best to replace them every 4 to 6 months.

SmartCara Platinum PCS350
Both filters must be replaced at the same time. This is done as follows:

  • Open the filter cover at the back of the appliance.
  • Remove the protective film of both new filters.
  • Lift the airflow covers and remove the old filters from their holders by turning counterclockwise. Insert the new filters by turning clockwise.
  • Put te airflow covers back on the filters.
  • Close the filter cover by using the clip.

Please contact with us at and send back to us those used/saturated filters for us to send to Trash Recycling Center.

If the filters are kept in a non-humid environment with the stickers on both sides or with wrapped film, they can be kept for at least 2 years.
If the sticker(s) or film has been removed, the shelf life of the filter(s) can no longer be guaranteed.

There are three types of carbon in the filters to filter the odour of the food waste.

If you only place fruit and leave it in storage for several days, the fruit will caramelize and the rotor may get stuck during the process! You can prevent this by putting a mixture of different kinds of products in SmartCara Platinum PCS350, especially fruit waste, vegetable waste, fish, meat, chicken, food waste,...

Put very hot water in the bucket and leave to soak for a few hours, so that the cake comes loose and you can remove it systematically; if necessary, repeat the procedure several times until the whole cake has been removed.

  • The warranty period is 18 months. The warranty only applies on presentation of a valid proof of purchase and if the product has been used correctly. Normal wear and tear (e.g. on the bucket) is not covered by the warranty.
  • Your warranty starts on the day of purchase. The warranty lasts 18 months.

Determination of warranty:

  • The warranty covers every repair and/or replacement free of charge of the parts recognized defective by our after-sales service if the damage is due to faulty design, material or construction. The warranty does not cover damage or normal wear of the components.
  • The warranty is only valid for the original user with original purchase invoice.
  • The transport costs are at the expense of the purchaser.  
  • The warranty cannot be invoked for normal wear, such as scratches and damages to the container.

The warranty expires automatically in the following cases:

  • Incorrect connection, e.g. electric voltages.
  • Abnormal or professional use or misuse handling
  • Lack of care and cleaning
  • Modifications or repairs made to the appliance by persons not authorized by us as a manufacturer.
  • When reference numbers have been altered, or been removed.
  • When not respecting the instructions in the user instructions.

After a period of use the inside of the container can start showing scratches or damages, or even disappear. This is normal wear and it doesn`t affect the operation of the appliance. If required the container can be sold separately via

Normal wear, including f.e. scratches and damages to the container, can not invoke warranty.

When water leaks out of the enclosure, the error message Remove the water under the filter and the water must be removed. Follow these steps:

  • Open the filter cover at the back of the appliance.
  • Remove the airflow cover and the active carbon filters. Verwijder de luchtgeleidingskappen en de actieve koolstoffilters.
  • Remove excess water under the active carbon filters by using the provided dropper.
  • Use a dry cloth to soak up the remaining water.
  • Close the filter cover.

  • In case of an error message, the audio guidance function will display this message verbally, even if you have selected Mute. If you were not near the appliance and did not hear the error message, the combination of flashing LEDs will show that a problem was detected and you can have the unit repeat the message. To do so, briefly press the on/off button .
  • Check the User Manual for some common errors.

When the filters are saturated, or when the filters are not placed correctly, the unit produces a (vinegar) smell. From that moment on, the filters can no longer work properly and should be replaced as soon as possible. To avoid complete saturation of the filters, it is best to replace them every 4 to 6 months. You can also purchase filters on

Try to  remove the blockage under the knife carefully. If this is difficult, fill the container with hot water and leave to soak for a while.

When the unit is used for the first time, it may emit a slight factory odour. This is normal. The smell is only temporary and will disappear soon.
The activated carbon filter(s) ensure that no odours are released during the processing process. When the filter(s) are saturated, the appliance produces a (vinegar) smell. From that moment on, the filters can no longer work properly and should be replaced as soon as possible.

You can send us an e-mail at the address or contact us at our Customers Service at +84 782 118 226

SmartCara Platinum PCS350

  • Measurements: 27 x 31 x 35 cm
  • Weight: 9 kg
  • Power: 500 Watt (only during the heating process)
  • Noise level: ± 38 dB
  • Volume: 2 l
  • Container: robust with non-stick coating
  • Filter: 2x triple complex activated carbon filter
  • Motor: BLDC DC motor


Client Photo
Emily Surrey

It works so much faster than a traditional outdoor composter. The traditional method smells bad and attracts lots of flies and it is very slow. Now I can do my gardening using the compost within a few hours.

Client Photo
Mark London

The device keeps my kitchen clean and free of bin bags for food waste!

Client Photo
Hue Le Vung Tau – Vietnam

My kids love doing recycling at home as to what they have been taught at their schools. Specially now, they could recycle all the organic food waste in our kitchen and use all the compost for our lovely rose garden. Big thanks to SmartCara Vietnam to bring us this life-changing equipment.

Client Photo
Cam Thuy Ho Chi Minh City – Vietnam

I absolutely love SmartCara from the first time using it. I have a big garden at home with lots of vegetables and flowers, I have been running the machine almost every day to recycle all the organic food waste in my kitchen to have enough compost for my garden. My kids also love our recycling activities, they love our garden even more since we have SmartCara. Highly recommended!


Store listing

  • Siêu thị điện máyVHC 399 Phạm Văn Đồng399 Phạm Văn Đồng, Quận Bắc Từ Liêm, Hà NộiĐiện thoại: 18001788
  • Siêu thị điện máyVHC Thái Thịnh102 Thái Thịnh, Quận Đống Đa, Hà NộiĐiện thoại: 18001788
  • Siêu thị điện máyPico Nguyễn Trãi76 Nguyễn Trãi, Quận Thanh Xuân, Hà NộiĐiện thoại: 19006619
  • Siêu thị điện máyMedia Mart Phạm HùngSố 18 Phạm Hùng,Quận Cầu Giấy, Hà Nội, Hà NộiĐiện thoại: 02437955656

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